Frequently asked questions
Quick answers about our handmade crochet pieces, shipping, returns and care.
- Are your pieces really handmade?
- Our crochet pieces are made by hand in small batches, so every one is a little different. Stitch size, shape and color can vary slightly from the photos, and that variation is part of the charm.
- What are your pieces made of?
- Fiber content is listed by percentage in the Materials & care section on every product page, together with care instructions and country of origin.
- How do I care for my crochet?
- Spot clean with a damp cloth, reshape and let it air dry. Avoid the washing machine and the dryer. Our care guide has tips for charms, bags and hats.Care guide →
- Do products come in different sizes?
- Where a product comes in more than one size, you choose it on the product page. Most charms come in a single size and several colors.
- How much is shipping, and how long does it take?
- Shipping cost: Free throughout the United States (all 50 states). We do not ship outside the US. Orders ship with USPS. Larger or multi-item orders may ship UPS. Processing time: 1–2 business days after you place the order. Estimated delivery to your door: 3–5 business days from the order date. That window includes processing — it is not 1–2 days to ship plus another 3–5 in transit.Shipping →
- What is your return policy?
- Unused items in original condition may be returned within 30 days of delivery for a full refund, including buyer’s remorse. Return shipping is paid by the customer. Return method: returns are accepted by mail only (no walk-in drop-off). Email us to start a return. We will send return instructions; the mailing address is on the contact page.Returns →
- Can I send something as a gift?
- Yes. Enter the recipient's address as the shipping address at checkout. Gift messages are not available yet.
- Which payment methods do you accept?
- We accept Card, Apple Pay, Google Pay, Link, Klarna, Afterpay. Payments are processed by Stripe on its hosted checkout page, so your card details never touch our servers.
- Are your charms safe for children?
- Our charms and keychains contain small parts such as bells, beads and metal hardware. They are not toys and are not suitable for children under 3. Please keep small parts away from babies and pets.
- How do I track my order?
- We email tracking details when your order ships. You can also look up an order any time on the Track your order page with your order reference and the email you used at checkout.Track your order →
- Do I need an account to order?
- No. You can check out as a guest. After your first order you can create an account to see your orders and save favorites.
- Do you ship outside the United States?
- Not yet. We currently ship within the United States only. customers in the United States.
- Are the reviews real?
- Reviews are written by customers. We do not write reviews, and a rating only appears on a product once real customers have reviewed it.
- How do I reach you?
- Email support@rizzfire.com. You can also use the form on our contact page. Email is the best way to reach us and we read every message.Contact →
Still have questions? support@rizzfire.com
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